Frequently Asked Questions-General FAQ

I have sent in my account application. How long will it take before my account is activated?
How do I renew my hosting plan?
What is the role of the Authorized Contact?
What do I need to do to change the Authorized Contact information for my account?
How can I obtain more information / support?
 
I have sent in my account application. How long will it take before my account is activated?

For .com plus hosting services, we will have your account activated within 1 - 2 business days. For .com.my plus hosting services, we will have your account activated within 2-3 business days, subject to MyNIC domain approval process (Payment upfront is required in order for us to process your request).
 
 
How do I renew my hosting plan?

Your hosting will NOT be renewed automatically. If you wish to renew, you will have to inform renewal@asiapac.com.my before your hosting expires otherwise we will assume you wish to terminate your hosting with us.
 
 
What is the role of the Authorized Contact?

AsiaPac will ask the Authorized Contact for permission when we feel a security issue is involved. This is normally in the case of cancellations, modifications to DNS records, name server changes, etc.
 
 
What do I need to do to change the Authorized Contact information for my account?
Please fax a request with your company letterhead addressed to "AsiaPac" with subject "Change of Authorization Contact" stating you wish to change your contact information and providing us with the relevant details. You can fax it to 03-9057 4443. Please note that only the current Authorized Contact can make changes.
 
 
How can I obtain more information / support?

You can contact sales or support at 03-9057 4222. If you are E-mailing us regarding a technical problem, please put the following information in your subject line for speedy processing (You will need to include the square brackets): [Your Domain Name][Problem Description].
 

 

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